ALL ORDERS PLACED AFTER 4PM ON A WEEKDAY OR WEEKEND WILL BE SENT THE NEXT WORKING DAY.
You may return most new, unopened items within 14 days of delivery for a full refund or replacement. You should expect to receive your refund within 5 days of giving your package to the return shipper.
If you are outside the UK you should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
As shipping properly working item is seen as a product service, we do not refund shipping if customers return items that were shipped to them after purchase.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
All shipping prices are calculated automatically at checkout.
All items placed after 3pm on any weekday will be sent out the next working day. All items placed on the weekend will be sent out on a working day.
For UK buyers only: Post codes starting with BT, IV, TR, HA, PA, KA, PH, FK and AB44-56 in the scottish islands may take 2-3 working days for delivery.